P.C.S.O. Feedback

The intent of the Polk County Sheriff's Office customer service survey is to gain insight into the Sheriff's Office from the eyes of our customers-the citizens we serve. This customer survey is for an overall evaluation of Sheriff's Office operations and as a tool to monitor our delivery of services.

Case #

1. How did you first contact the Sheriff's Office

911
Business Line
Other

2. Was the phone answered promptly?

Yes
No

Comments

3. Was the purpose of your contact addressed promptly and courteously?

Yes
No

Comments

4. How would you rate the initial contact?

Excellent
Good
Fair
Poor
No Opinion

Comments

5. How would you rate the on-scene arrival time to your request for service?

Excellent
Good
Fair
Poor
No opinion

Comments

6. Did the sheriff's representative show concern for your individual situation.

Yes
No

Comments

7. How would you rate the courtesy of the sheriff's office representative(s) on the scene?

Excellent
Good
Fair
Poor
No Opinion

Comments

8. How would you rate our field representative's ability to resolve your situation?

Excellent
Good
Fair
Poor
No Opinion

Comments

9. Was the sheriff's office representative neat and well dressed?

Yes
No

Comments

Investigator Contacts

If your case required an investigator please answer questions 10 thru 15, if not go to question 16.

10. Did the investigator show concern for the situation and for you as a victim?

Yes
No

Comments

11. Are you satisfied with the investigators explanation of what to reasonably expect from this investigation and any subsequent prosecution?

Yes
No

Comments

12. Were you kept informed of the progress of your case?

Yes
No

Comments

13. Please rate your overall satisfaction with the investigation

Excellent
Good
Fair
Poor
No Opinion

Comments

14. How do you rate the sheriff's office overall service to you in this situation?

Excellent
Good
Fair
Poor
No Opinion

Comments

15. How could the sheriff's office have improved their service to you in this incident?

16. How would you rate the sheriff's office overall service to you in this situation?

Excellent
Good
Fair
Poor
No Opinion

Comments

17. How could the sheriff's office have improved their service to you in this incident?

18. How safe is it to walk in your neighborhood/community at night?

Very Safe
Safe
Somewhat Safe
Unsafe
Very Unsafe

Comments

19. Please identify the primary concerns regarding CRIMINAL activity in your neighborhood/community or on your street/road. ( Please write in your neighborhood/street/road)

Burglary/Theft
Drugs
Gangs
Violent Crimes
Vandalism
Traffic Crimes

What Area Do you live in?

20. Please indicate your primary concern regarding nuisance activity in your neighborhood or on your street/road:

21. Do you have any Additional Comments or Concerns?

Thank You

for taking the time to complete this survey.